Shipping Policy

At Twilara, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.

Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festivals, sales, or high-demand periods, processing times may be slightly longer.

Shipping Time

Estimated delivery timelines are:

• Metro Cities: 3–5 business days
• Other Cities & Towns: 5–7 business days
• Remote Locations: 7–10 business days

Delivery times are estimates and may vary depending on your location and courier partner.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• We may offer free shipping on eligible orders as part of promotional offers.

Order Tracking

Once your order has been shipped, you will receive a confirmation message/email containing your tracking details. You can use the tracking number to monitor your shipment.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the package, the order may be returned to us.

Additional shipping charges may apply for re-dispatching returned orders.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Twilara is not responsible for delays or failed deliveries caused by incorrect or incomplete address or contact information provided by the customer.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 2 days of delivery.

To process your request, you must provide:

• Your order number
• Clear photographs of the product
• A continuous unboxing video recorded from opening the sealed package

Claims submitted without a valid unboxing video may not be eligible for replacement.

Delivery Delays

While we strive to deliver every order on time, delivery delays may occur due to:

• Weather conditions
• Natural disasters
• Public holidays
• Courier operational issues
• Government restrictions or unforeseen circumstances

Twilara is not liable for delays caused by courier partners or events beyond our control.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Twilara

Email: admin@twilara.in

Phone: 9564640448

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)