Privacy Policy
At Twilara, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following information when you use our website:
Personal Information
Full name
Email address
Mobile number
Billing and shipping address
Payment information (processed securely through our payment partners)
Order history
Non-Personal Information
IP address
Browser type and device information
Pages visited on our website
Date and time of your visit
Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate order updates and customer support responses
Improve our website, products, and services
Prevent fraud and unauthorized transactions
Send promotional offers, newsletters, and updates (only if you have opted in)
Comply with legal and regulatory requirements
Payment Security
Twilara does not store your debit card, credit card, UPI PIN, or net banking credentials. All payment transactions are processed securely through trusted third-party payment gateways using industry-standard encryption.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze website traffic, and improve our services.
You may choose to disable cookies through your browser settings; however, some website features may not function properly.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with:
Payment gateway providers
Shipping and courier partners
Technology and website service providers
Government or legal authorities when required by applicable law
All third-party partners are expected to maintain the confidentiality and security of your information.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet is completely secure.
Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Update your details
Delete your personal information where legally permissible
Opt out of promotional communications at any time
To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.
Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
Twilara reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the revised effective date. Continued use of our website after such changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us:
Twilara
Email: admin@twilara.in
Phone: 9564640448
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)